Privacy policy 

 

Maison NK is a boutique independently run company in England (for simplicity referred to as ‘NK ’, ‘we’ or ‘us’ throughout this policy).  We are committed to preserving our customers' privacy and we understand that this is very important to you.  We want you to be aware of your rights and how we use your data. Please read the following privacy policy to understand how we use and protect the information that you provide to us. Our website is managed by Wix, and we are bound by the terms in their operating systems such as privacy polices etc.  


We hope this will answer any questions you may have but if not, please get in touch with us.

To provide you the best possible products and services, we will request specific personal information when you register at NK and when you make a purchase. Any personal information collected on NK is knowingly and voluntarily provided by customers and visitors to our site. 

At registration, we collect your name, shipping and billing addresses, telephone numbers, and e-mail address in order to deliver your orders promptly and to the proper location. We use your e-mail address to send you emails following a purchase to confirm and provide the status of your order. Please note that should any of your items be on-reserve, out-of-stock or discontinued, you will receive an additional email or text after your order confirmation specifying the specific status of each item in question. If necessary, a Customer Service Representative may contact you by telephone or email to resolve any issues concerning your order. 

We may occasionally run contests and other similar promotions on our site in which we ask visitors for contact information. We use this contact information to send users and current customers information about our company as well as marketing and promotional materials from our company.

We reserve the right to share personal information with legal authorities to the extent required by law.

Any email that you may send to us or any correspondences are strictly confidential and are not distributed to any partner or third party. We do not share or sell your information to anybody else.

We purchase our website service from a provider and accept no responsibility or liability on how the information may be used by them. Further information on our providers policy is available on the Wix website who is the provider.

 

This policy is not exhaustive and occasionally we may need to collect additional data for purposes set out in this policy.
Information collected directly by the third party providers of the features is subject to the privacy policies or notices of these providers. We are not responsible for these providers’ information and privacy practices.

How do we use your information?

We will use your personal information:

  • To supply and manage the service we provide to you, for example we need to collect your personal data to enable us to process orders made on our website;

  • To better understand our customer base with a view to providing both better products and services;

  • To manage any registered account that you hold with us;

  • with your agreement, to keep in touch with you about promotional offers and products which we think may be of interest to you;

  • to respond to your queries, refund requests and complaints;

  • to verify your identity;

  • for crime and fraud prevention, detection and related purposes;

  • we may use cookies to personalise our website content for you;

  • to administer any prize draw or competition;

  • where we have a legal right or duty to use or disclose your information.

 

We will not disclose any of the information that you provide to us about yourself without your consent, although we reserve the right to disclose your information if the law requires us or permits us to do so.  We may share personal information with service providers who perform services on our behalf. These service providers are permitted to use or disclose the information only as necessary to perform services on our behalf or comply with legal requirements. We never sell any data that is provided to us.If you wish to discuss, change or check the information that we hold about you, please contact us. We will provide this information within 40 calendar days of receipt of the information request. If you find any inaccuracies we will delete or correct it promptly. Please note that we may ask you to verify your identity before responding to such requests. The personal information which we hold will be held securely.

We may use information collected through cookies, web beacons, pixels, web server logs and other automated means for purposes such as (a) customising our users’ visits to our website, (b) delivering content tailored to our users’ interests and the manner in which our users browse our website, and (c) managing our website and other aspects of our business.
We may use third-party analytics services on our websites and apps, such as those of:

 

What legal basis do we have for processing your personal data?

  • By visiting this website you agree any information collected about you can be used

  • Consent - Where you have provided us with your consent to process your data, for example when you have ticked the box to receive emails with news and offers from us;

  • Contractual obligations – where we need your personal data to comply with contractual obligations, for example if you place an order with us, we’ll collect your address to enable us to arrange for the delivery of your purchase;

  • Legal compliance – where the law requires us to collect and process your data;

  • Legitimate interest – where we require your personal data to pursue our legitimate interests in accordance with the normal running of our business and which does not materially impact your rights, freedom or interests.

Will we share your personal information with anyone else?

We will never release your personal information to any other company for mailing or marketing purposes without your consent. However we are governed by our providers and cannot be held responsible for any practices that they have
 

How long will we keep your data?

We will not retain your data for longer than necessary for the purposes set out on this policy or as required by law or pursuant to our statutory obligations.  Different retention periods apply to different types of data.  Whilst we will not normally hold any personal data for longer than 6 months, we reserve the right to retain it to the extent permitted by law.

 

Third Party Sites

To increase your use and enjoyment of our site, we may from time to time include third party links on our website.  Please note that we have no responsibility or liability for the content and activities of any linked sites. These sites are also not covered by our Privacy Policy and we would encourage you to review their separate and independent policies.

 

Cookies

Cookies are small amounts of information stored by your computer when you log onto our website. Information is available on our providers site wix.

Your rights

You have the right to:

  • ask what personal data we hold about you at any time, subject to a fee specified by law (currently £10);

  • ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge;

  • request that we delete personal data held on you (in certain circumstances) for example if the purpose of holding the data has come to an end;

  • restriction of the use of your personal data (in certain circumstances);

  • request (in certain circumstances) a computer file in a common format containing personal data you have provided to us and the right of portability of your data to a third party where technically feasible

  • opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact us.  For reasons of confidentiality we will verify your identity before proceeding with any such request made under this policy.
If we choose not to action any such request, we will explain the reasons for that decision.  However we appreciate that where you have given your consent to use your personal data, you have the right at any time to change your mind and withdraw your consent.  If you request that we stop using your personal data for direct marketing activity through all or any channels we will always comply with that request.

 

Consent

  • By providing your information you have consented to us using your details as we deem appropriate.

  • By providing information on or through a website you are consenting to the collection, use and disclosure of such personal information as described in this policy. You may withdraw your consent at any time by following the procedure described above.

  • In addition, your use of the website constitutes consent to be contacted about your account through any contact information you provide, including mobile phone numbers.

  • Please note that this website is not for use by children or any persons under the age of 1

  • Changes to our privacy policy

  • Any changes we make to our privacy policy in the future will be posted on this page.

  • Please ensure you familiarise yourself at all times with the  privacy policy on the website of our provider WIX.

If you have any questions about this Privacy Policy, please contact us.