Store Policy

Welcome to the Maison NK website, hereby referred to as 'NK'. By continuing to use this website you are indicating that you accept these terms and conditions of use. These are the terms and conditions on which we will supply our products to you. If you do not accept these terms and conditions, you must not use this site. 

Please also read the Privacy Policy regarding data protection and how we use the information you give us and ‘How we use cookies’ to find out how we use cookies to provide the best possible service to our customers.  There may be legal notices on other areas of this website which relate to your use of the website, all of which will, together with these Terms and Conditions govern your use of this website.

By using the website you are confirming that you are at least 18 years old, or, if you are under the age of 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell goods for purchase by adults over the age of 18.

 

6 months Guarantee

We offer a 6 months craftmanship guarantee which covers failures of craftsmanship. It does not cover wear and tear, neglect or breakage or any other impact caused by handling of the merchandise. This is not a restrictive list and each case will be assessed on a case by case basis. Precious gems and metals are natural products and will wear over time. 

The guarantee will not cover:
• Accidental damage (e.g. If the product has been dropped). 
• If the product has been used within a commercial/business environment.
• Cosmetic damage during use (e.g. scratches, marks, dents). 
• Any loss encountered as a result of not being able to use the product (including indirect or consequential loss), or any loss over and above the purchase price of the original item. 
• Cleaning inspecting or servicing of the product. 
• Failure to follow the manufacturer's instructions and/ care guidelines. 
• Intentional or unintentional damage, misuse or neglect of the product. 
• Any defect in, or failure of useage of the product. 
• Any defect of, or caused by, parts not supplied by NK. 
• Normal wear and tear resulting from product use and exposure to the elements.
• Any modification, adjustment, repair, disassembly or maintenance performed by any party other than NK or its approved subcontractors. 
• Damage due to any other cause which does not result from a defect in materials and workmanship. 

•Any impact due to storage.
• Goods bought and used outside the UK.

Definitions

In these terms and conditions the following terms shall have the following meanings:
"Us, us, We, we" "Our, our" means NK. "Maison NK" or “NK” as referenced below is a trading name of NK Trading and Services Limited.
"You, you, Your, your" means the person using the website
“Promotion Rules” means any rules published relating to a specific promotion from time to time.

Website Content

  • You acknowledge and will respect all such intellectual property rights we own or may own or those owned by a third party in the look and feel of the website and its contents including any sounds, music, text, graphics, data, stills, photographs and moving images. Such intellectual property rights shall include any registered and unregistered intellectual property rights, rights of any type or nature including trademarks and community marks. You further agree that you will not infringe our copyright or copyright of a third party by any method or manner now known or as may exist in the future.

  • You may use, store, print and download information contained in pages from this website for your own personal use to enable you to create a 'wish list' of products from the products range.

  • You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us.

  • We may make changes to this website at any time without notice or warning, including changes to these Terms and Conditions, changes to promotions, offers and discounts, changes to content and product information and temporary or permanent withdrawal of the website.

 

Use of the website

  • You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.

  • We cannot guarantee that your use of this website or any website accessible through it will not cause damage to your computer. It is your responsibility to provide adequate protection for your equipment which you use to access this website. We will not be liable to you or anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this website.

  • We will try to make sure that the website is always available. However, this will not always be possible, and we will not be liable if the website is unavailable for any reason.

  • Unauthorised use of this website may give rise to a claim in damages and/or be a criminal offence.

Prices

Prices quoted on the website are stated in UK Sterling, and are inclusive of VAT at the current standard rate. 

 

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Our Contract

Certain steps must be followed for a contract to be formed, as described below.

After you have placed an order:

  • We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us.

  • When we dispatch your goods, we will send you an e-mail confirming the dispatch of your order. This means we formally accept the order, and are obliged to complete the contract.

Please note: that while we guarantee to send you a notification of every valid order we receive from you, you will understand that we cannot equally guarantee that the notification we send will be received by you, nor that, if it is received by you, it will be legible and uncorrupted. Fulfilment of all orders on our website is subject to availability.  In the unlikely circumstance that we are unable to fulfil your order for whatever reason, an email will be sent to the address you supplied when placing the order.

We explicitly reserve the right not to accept, or to reject or cancel, an order for any reason.  This includes (without limitation):

  • Where a product is not available or in stock;

  • If the billing information provided is incorrect or unverifiable;

  • Where the order is suspected of fraudulent activity;

  • If we are unable to deliver to the address provided;

  • Force majeure (which includes without limitation strikes, lock outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war, fire, explosion, storm, flood, earthquake, extreme weather conditions, subsidence, epidemic or other natural disaster or failure of public or private telecommunications networks or impossibility of the use of any means of public or private transport);

  • In the event of misspelling, pricing or other errors or mistakes in the website.

In such circumstances we would not be liable for any damage or costs other than the repayment of any amount received from you in relation to the relevant order.

Pricing and availability

Whilst we try to ensure that all details, descriptions and prices which appear on our website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered or due to circumstances beyond our control prices may have to be altered, including any variations in the rate of VAT, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices throughout the website are quoted in Pounds Sterling are inclusive of VAT. Packaging and delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Payment

Payment will be processed and taken when the order is placed and payment is processed.  This is not an order confirmation or order acceptance from us.

In the event that we ultimately reject your order, a refund will be made to your original method of payment.

If you change your mind

Orders cannot be cancelled once dispatched. All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees and are unable to offer our customers free cancellation. We strictly adhere to the following cancellation policy:

If you cancel your order before it has been shipped, you will be assessed a 20% cancellation fee before credit is issued.

If you cancel your order after it has been shipped, please follow our Returns & Exchanges policy above. The cancellation will have to be treated as a return with all applicable fees.

Orders which are refused at delivery will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees.

Please note that if you cancel part of an order the postage and packaging and any additional associated promotions (if applicable) may be recalculated on the price of the goods you keep.  This may affect your delivery charge payment.
 

Please refer to the delivery and returns section for more information. These pages must be read on conjunction with the delivery and returns pages.

Extent of Liability

  • Whilst we have taken every care in the preparation of the content of this website, we are providing this site on an 'as is' basis and make no representation or warranty of any kind with respect to this site, or its contents, including information posted by third parties, and disclaim all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published in this site.

  • The selling price, recommended retail price, availability and specification of the goods as stated on the website are subject to change without notice.

  • The selling price of a product does not include delivery charges.  Our delivery charges are as advised to you during the check-out process before you confirm your order.

  • All photographs and descriptions appearing on the website are for illustrative purposes only. We do not guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products may vary from those shown or described.

  • The information contained in this site may contain technical inaccuracies or typographical errors. Our liability, howsoever it arises, for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

  • Neither we nor any of our directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages or any kind, including (without limitation) compensatory, direct, indirect or consequential damage, loss of data, income or profit, loss of or damage to property and claims of third parties.

  • Notwithstanding the previous clause, none of the exclusions and limitations in this clause are intended to limit any rights you may have as a consumer or other statutory rights which may not be excluded in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents.

  • We continually update our website. From time to time we may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available through other channels of sale. Additionally, some website promotions may not be available to customers in particular jurisdictions or countries.

  • You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of our terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.

  • We only supply our products for domestic and private use.  You agree not to use the product for any commercial, business or resale purposes and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

  • No waiver by us of any of the terms and conditions shall be effective unless it is expressly stated in writing as a waiver.

Linking to this website and provisions of this website

The website may contain links to other websites which may interest you these external websites are not under our control and we do not accept any liability in relation to your use of such websites. These links are provided because they might be of interest to you, but we do not monitor or endorse these other websites.  You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Any links to this website must be directed to its homepage and our prior written approval must be obtained before any links are established to this site. All information on this website is underpinned by the provisions of Wix who is the website provider. We will not be held liable for anything on this website.

Termination of the Website or Services

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time and without notice to you, for example (and without limitation) if:

  • there is a change in the law that limits our ability to provide the website; or

  • an event beyond our control stops us providing the website (eg: technical difficulties)

Changes to Terms and Conditions

We reserve the right to change this website and its content (including these terms and conditions) from time to time and without notice to you. It is your responsibility to ensure that you refer to these terms and conditions on accessing the website and to ensure that you comply with any changes. Your continued use of this website after any such changes constitutes acceptance, if you do not wish to be governed by the revised content, please stop using the website.

You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions to any third party unless we agree in writing.

We may assign, transfer or sub-contract any of our rights or obligations under these Terms and Conditions to any third party at our discretion.

Governing Law and Jurisdiction

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

These terms and conditions of use are governed by English law and you and we agree to the exclusive jurisdiction of the High Court of England if there is any dispute between us. If you access the website from locations outside of England you are responsible for complying with any laws applicable to that territory.  The contract will be concluded in English.

If any part of these terms and conditions of use is found to be invalid by law, the rest of them shall remain valid and enforceable.

The Contracts (Rights of Third Parties) Act 1999 shall not apply.

Company Information

Questions and concerns regarding this policy, our Privacy Policy and our Cookies Policy should be directed to Customer Services using the contact functions. Though please note these may be beyond our control as all services on this website are provided by wix who is the provider

Terms and Conditions: Promotions

  • For the purposes of these terms and conditions, prize draws and competitions shall together be referred to as “Promotion(s)” and NK as the “Promotor”. By entering the Promotion you agree to these terms and conditions.

  • The Promotion is open to residents of the UK aged 18 or over (unless otherwise stated in the Promotion Rules) except for employees of NK, their families, agencies or anyone else associated with the Promotion. If you are under the age of 18, you must obtain consent from your parent/guardian to enter the Promotion. By entering into the Promotion you confirm that you have this consent.  Only one entry can be made per person.  If a participant enters more than once, only one entry will be counted unless where indicated otherwise

  • Please see the Promotion Rules for details on how to enter, the opening date and the closing date. Entries must not be sent in through agents or third parties. Late, incomplete, illegible or defaced entries will not be accepted. If the method of entry requires any action on any social media channel, you must be registered on the social media channel in order to enter the Promotion. If the Promotion is running in-store, the Promotion will only be open during store opening hours.

  • The number of winners and the basis upon which they shall be chosen is set out in the Promotion Rules. The winner(s) will be notified by phone, email or private message on social media (as applicable depending upon the entry method) within a maximum of 7 days of being chosen.

  • The number of prizes and the details of the prize(s) is set out in the Promotion Rules.

  • The Promotor may refuse or cancel the entry of any individual whose social media content (including pictures and videos) on any social media platform or website is (at the Promoter’s sole discretion) deemed or considered to be inappropriate or contrary to the ethos of NK.  

  • Unless otherwise stated in the Promotion Rules, the prize must be claimed within 2 days of the winner being notified. If the winner fails to claim their prize within this time period then the Promoter reserves the right to award the prize to an alternative winner.

  • The prize is non-transferable, non-refundable and non-negotiable. There is no cash alternative. The Promoter reserves the right to substitute the prize (or any part thereof) for one of its choosing which has a value the same or greater than the original prize in the event of circumstances outside of its control.

  • By entering this Promotion, you agree that your details, including but not limited to your email address, may be used to keep you informed about the Promoter’s promotions, products and news and will be used in accordance with the Promoter’s policy. The Promoter complies with the standard procedures laid down in the Data Protection Act 1998 (and any amendment or re-enactment thereof) to ensure that the personal information you give us is kept secure and processed fairly and lawfully. The Promoter will not share your information with third parties for their marketing purposes unless you have given permission for the Promoter to do so. 

  • By entering the Promotion the winner(s) agrees to participate in such promotional activity as the Promoter may require.

  • The Promoter’s decision in respect of all matters to do with the Promotion will be final and no correspondence will be entered into.

  • The Promoter reserves the right to (i) cancel this Promotion, (ii) cancel or refuse any individual’s entry, and (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to entrants and potential entrants). These terms and conditions shall be governed by NK and NK shall have exclusive jurisdiction in the event of a dispute.